Privacy Policy

PacketPoint Consulting Ltd ("PacketPoint", "we", "us", or "our") is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and share information when you visit our website at packetpointconsulting.co.uk or engage with our services.

1. Information We Collect

Information you provide directly

• Contact form submissions: name, email address, phone number, company name, and message content when you submit an enquiry through our website.
• Email and phone communications: correspondence when you contact us directly.
• Client engagement data: information necessary to deliver our consulting and managed services, as defined in individual service agreements.

Information collected automatically

• Website analytics: pages visited, time on site, referring URLs, browser type, device type, and approximate geographic location (city-level). We do not use invasive tracking or third-party advertising cookies.
• Server logs: IP address, request timestamps, and HTTP headers for security and performance monitoring.

2. How We Use Your Information

We use personal data for the following purposes:

• Responding to enquiries and providing requested information about our services.
• Delivering consulting, managed services, and technical support under agreed contracts.
• Sending relevant communications about our services (only with your consent or where we have a legitimate interest).
• Improving our website and understanding how visitors interact with our content.
• Complying with legal and regulatory obligations.

3. Legal Basis for Processing (GDPR)

We process personal data under the following lawful bases:

• Consent: when you submit a contact form or opt in to communications.
• Contractual necessity: when processing is required to deliver services you have engaged us to provide.
• Legitimate interest: for website analytics, security monitoring, and business development, where our interests do not override your fundamental rights.
• Legal obligation: where we are required by law to retain or disclose information.

4. Data Sharing

We do not sell, rent, or trade your personal data. We may share data with:

• Service providers: trusted third parties who process data on our behalf (e.g., email delivery via FormSubmit, website hosting, analytics). All providers are bound by data processing agreements.
• Legal authorities: where required by law, regulation, or court order.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described above. Contact form submissions are retained for 24 months. Client engagement data is retained for the duration of the contract plus 6 years (in line with UK statutory requirements). Website analytics data is retained for 14 months.

6. Your Rights

Under UK GDPR, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data (subject to legal retention requirements); object to processing based on legitimate interests; request restriction of processing; and data portability. To exercise any of these rights, please email info@packetpointconsulting.co.uk.

7. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures are aligned with our ISO 27001 certified information security management system.

8. Cookies

Our website uses essential cookies required for site functionality. We do not use third-party advertising or tracking cookies. Analytics cookies, where used, are configured to anonymise IP addresses and do not track individual users across websites.

9. Contact

For any questions about this privacy policy or how we handle your data, please contact us at:

PacketPoint Consulting Ltd
Email: info@packetpointconsulting.co.uk
Phone: +44 7888 163058

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "last updated" date. We encourage you to review this policy periodically.