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Terms of Service

Last updated: 1 January 2026

These Terms of Service ("Terms") govern your use of the website operated by PacketPoint Consulting Ltd ("PacketPoint", "we", "us", or "our") at packetpointconsulting.co.uk ("the Site") and any consulting or managed services we provide ("Services"). By accessing the Site or engaging our Services, you agree to these Terms.

1. Website Use

The content on this Site is provided for general informational purposes. While we make reasonable efforts to ensure accuracy, we do not warrant that the information is complete, current, or error-free. Content on this Site does not constitute professional advice; specific recommendations are provided only through formal consulting engagements.

2. Consulting & Managed Services

All consulting and managed services engagements are governed by a separate Statement of Work (SOW) or Service Agreement signed by both parties. These Terms supplement but do not override the terms of any signed SOW or Service Agreement. In the event of a conflict between these Terms and a signed agreement, the signed agreement shall prevail.

3. Intellectual Property

All content on this Site — including text, graphics, logos, icons, images, and software — is the property of PacketPoint Consulting Ltd or its content suppliers and is protected by UK and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from any content on this Site without our prior written consent.

Intellectual property created during consulting engagements is governed by the terms of the applicable SOW or Service Agreement. Unless otherwise agreed in writing, deliverables produced under a SOW become the client's property upon full payment.

4. Confidentiality

We treat all client information as confidential. Information shared during consultations, assessments, or engagements will not be disclosed to third parties except where required to deliver our services (with your knowledge), required by law, or explicitly authorised by you in writing.

5. Limitation of Liability

To the maximum extent permitted by law:

  • PacketPoint shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or our Services.
  • Our total aggregate liability for any claim arising from or related to our Services shall not exceed the fees paid by you for the specific engagement giving rise to the claim.
  • We do not exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

6. Warranties & Disclaimers

The Site is provided on an "as is" and "as available" basis. We disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

For consulting and managed services, warranties and service levels are defined in the applicable SOW or Service Agreement.

7. Third-Party Links

This Site may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of any third-party sites. Inclusion of a link does not imply endorsement.

8. Indemnification

You agree to indemnify and hold harmless PacketPoint Consulting Ltd, its directors, employees, and agents from any claims, damages, losses, or expenses arising from your breach of these Terms or misuse of the Site.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "last updated" date. Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

11. Contact

For questions about these Terms, please contact us at:

PacketPoint Consulting Ltd
Email: info@packetpointconsulting.co.uk
Phone: +44 7888 163058

PacketPoint Consulting

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  • info@packetpointconsulting.co.uk
  • +44 7888 163058
  • London, United Kingdom
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